Terms of Service

1. Who You Are (Individuals vs. Businesses)

• Individual use: If you use the Services personally, you represent that you are at least 18 years old and have the legal capacity to enter into this agreement.
• Business use: If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity. In that case, "you" and "your" refer to the entity and its authorized users.

2. What Tailyx Does

Tailyx provides tools to help businesses capture and qualify inbound leads, including: chat widgets, qualification questions (e.g., BANT-style), automated lead scoring and segmentation, optional enrichment, routing, and automated follow-up workflows.

3. Privacy, Data Roles, and Your Responsibilities

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal data, and identifies our designated Data Protection Officer. Please read it carefully.

3.1 Controller vs. Processor (widget on customer websites)

When a Tailyx widget runs on a customer's website, the customer is typically the data controller for lead data collected on their site. Tailyx acts as a data processor, processing data on the customer's instructions. This relationship is governed by our Privacy Policy and, where applicable, a Data Processing Addendum (DPA).

3.2 Customer obligations (important)

If you are a customer using Tailyx on your website, you agree that you will:

• Provide legally required notices to your website visitors at the point of data collection, including the purpose of data collection, the fact that automated scoring is used, and how they can exercise their rights — consistent with applicable privacy laws including the Singapore PDPA.
• Obtain any consents required by applicable law before collecting, using, or disclosing the personal data of your website visitors/leads via the Tailyx widget.
• Only collect and process personal data in accordance with applicable laws (including the PDPA and any other applicable regulations).
• Not submit or request sensitive personal data (e.g., health, financial, or identity-document data) unless you have a lawful basis and appropriate safeguards in place.
• Be solely responsible for how you use lead data, scoring outputs, enrichment results, and automation actions.
• Maintain your own privacy policy and legal documentation for your website visitors.

3.3 Data Processing Addendum (DPA)

Where required by applicable law (e.g., for customers subject to GDPR) or requested by a customer, we will provide a Data Processing Addendum (DPA) upon request at [email protected]. Where a DPA is executed between Tailyx and a customer:

• The DPA governs how Tailyx processes personal data on that customer's behalf;
• The DPA takes precedence over these Terms and the Privacy Policy to the extent of any conflict regarding data processing;
• The customer's obligations under Section 3.2 remain in full force alongside the DPA.

4. Accounts, Access, and Security

• Account security: You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• Authorized users: You are responsible for the actions of anyone who accesses the Services through your account.
• Security incidents: You must promptly notify us at [email protected] if you suspect unauthorized access to your account or a data security incident.

5. Acceptable Use Policy

You agree not to (and not to allow others to):

• Use the Site or Services in violation of any applicable law or regulation.
• Use the Services to send spam, phishing messages, or unlawful marketing communications.
• Collect, store, or transmit personal data in a way that violates privacy laws or third-party rights.
• Use the Services to harass, threaten, deceive, or abuse any person.
• Attempt to gain unauthorized access to any systems, accounts, or data.
• Reverse engineer, decompile, or attempt to extract source code from the Services, except to the extent expressly permitted by applicable law.
• Use automated tools, bots, or scrapers to access the Site in a way that harms the service, bypasses controls, or overloads infrastructure.
• Upload or transmit malware or other harmful code.
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity.

6. AI, Scoring, Enrichment, and Automation Disclaimers

6.1 No guarantee of accuracy

Lead scoring, segmentation, and enrichment are generated automatically and may be incomplete, inaccurate, or outdated. Scores and tiers are probabilistic indicators, not factual determinations. You are responsible for reviewing all outputs before relying on them for decisions.

6.2 No professional advice

The Services do not constitute legal, financial, compliance, or professional advice of any kind. Use qualified professionals for those needs. In particular, Tailyx does not provide legal advice on data protection compliance — consult a qualified data protection professional for guidance specific to your circumstances.

6.3 Automated messaging responsibility

If you enable automated messaging features (including email follow-up sequences), you are solely responsible for:

• Ensuring compliance with applicable marketing, anti-spam, and consent laws (e.g., Singapore PDPA, CAN-SPAM, CASL, or equivalent);
• Configuring suppression rules appropriately (e.g., stopping sends after a lead replies or unsubscribes); and
• Honoring opt-out or unsubscribe requests promptly.

7. Subscriptions, Billing, and Payments

• Fees: Some features require payment. Applicable pricing and plan terms are shown at checkout or in your account settings and are incorporated into these Terms by reference.
• Billing cycle: Subscriptions are billed in advance on a monthly or annual basis as selected. All fees are non-refundable unless stated otherwise or required by applicable law.
• Taxes: Fees are exclusive of taxes. You are responsible for all applicable taxes unless we state otherwise.
• Non-payment: We may suspend or terminate access for non-payment following reasonable notice.
• Trials and beta access: If you are using a free trial, alpha, or beta version, features may change or be removed without notice and are provided without warranty of any kind.

8. Intellectual Property

8.1 Our IP

The Site and Services, including all software, algorithms, designs, and trademarks, are owned by Tailyx or its licensors and are protected by applicable intellectual property laws. Except for the limited rights expressly granted to you to use the Services under these Terms, we reserve all rights.

8.2 Your content

You (or your customers and leads, as applicable) retain ownership of content you submit to the Services, including widget configuration text, qualification templates, and messages.

8.3 License to operate the Services

You grant Tailyx a limited, worldwide, non-exclusive, royalty-free license to host, process, transmit, and display your content solely to provide, maintain, and improve the Services, and as otherwise permitted by the Privacy Policy and any applicable DPA.

8.4 Feedback

If you provide feedback or suggestions about the Services, you grant us the right to use such feedback without restriction or compensation. Please do not submit feedback you consider confidential or proprietary.

9. Third-Party Services

The Services may integrate with or link to third-party services (e.g., email providers, analytics platforms, calendar tools, enrichment data sources). Your use of third-party services is governed solely by their own terms and privacy policies. Tailyx is not responsible for the practices, content, accuracy, or availability of any third-party services.

10. Service Changes, Availability, and Support

• Changes: We may modify, suspend, or discontinue any part of the Services at any time. Where reasonably practicable, we will provide advance notice of material changes to paid customers.
• Downtime: The Services may be temporarily unavailable due to planned maintenance, unplanned outages, or factors outside our control. We will endeavour to communicate planned maintenance in advance.
• Support: We may provide support through channels listed on the Site, but we do not guarantee specific response times unless separately agreed in writing.

11. Suspension and Termination

11.1 Termination by you

You may stop using the Services and close your account at any time by contacting us at [email protected]. If you have a paid subscription, cancellation terms will depend on your plan as set out in your account settings.

11.2 Termination by us

We may suspend or terminate your access if:

• You violate these Terms or applicable laws;
• Your use poses a security, legal, privacy, or operational risk to Tailyx or its users;
• We are required to do so by applicable law or a competent authority; or
• You fail to pay required fees after reasonable notice.

11.3 Effect of termination

Upon termination, your right to access and use the Services ends immediately. We will handle any remaining personal data in your account in accordance with our Privacy Policy and applicable law. Sections of these Terms that by their nature should survive termination — including Intellectual Property, Disclaimers, Limitation of Liability, Indemnity, and Governing Law — will continue to apply.

12. Disclaimers

13. Limitation of Liability

14. Indemnity

You agree to indemnify, defend, and hold harmless Tailyx and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, penalties, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of or access to the Services;
• Your content, configurations, templates, and automation rules;
• Your failure to provide legally required notices or obtain required consents from your website visitors;
• Your violation of these Terms or any applicable law or regulation; or
• Any claim by a third party (including a website visitor or lead) arising from your use of the Services;
• Any regulatory investigation, fine, or enforcement action brought against Tailyx arising from your failure to comply with applicable data protection laws, including your failure to provide required notices, obtain required consents, or lawfully use personal data collected via the Services.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Singapore, without regard to its conflict-of-law principles. You irrevocably agree that any dispute, controversy, or claim arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the courts of Singapore.

Nothing in this clause prevents Tailyx from seeking urgent injunctive or interim relief in any jurisdiction where necessary to protect its rights or interests.

16. Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted on the Site with a revised effective date. For material changes, we will provide notice to customer admins (e.g., by email or in-product notification) at least 14 days before the changes take effect where reasonably practicable.

Your continued use of the Services after changes become effective constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services before they take effect.

17. Miscellaneous

• Severability: If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
• Assignment: You may not assign or transfer these Terms or any rights or obligations under them without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or other corporate reorganisation, with notice to you.
• No waiver: Our failure to enforce any provision of these Terms at any time does not constitute a waiver of our right to enforce it in the future.
• Entire agreement: These Terms, together with the Privacy Policy and any applicable DPA, constitute the entire agreement between you and Tailyx regarding the Services and supersede all prior agreements, understandings, and representations on the same subject matter.
• Language: These Terms are written in English. In the event of any inconsistency between an English version and a translated version, the English version prevails.

18. Contact

If you have questions about these Terms, contact: